Step 1 - enter your data online
When you have chosen a show or tour you want to attend, please press the "Buy" button on the page with the product description. On the next page, please select the date of the show or tour and the number of tickets you want to buy.
Make sure that the name you enter when purchasing tickets fully matches spelling of the name as it appears on the photo ID of a person who goes on tour or to the show. It is important to have correct spelling to be able to get the tickets at the box office or redeem your voucher at a pick-up location. If you buy multiple tickets, it is enough to include name of only one person. Error in name might result in not being able to exchange voucher for tickets at the box office.
Then enter your card data. Once you click "buy", your order will be placed.
Step 2 - confirmation voucher
After you placed the order (entered the card number, your name and email address, and clicked the "buy" button), you will receive two emails from Las Vegas Online:
Email #1 from Las Vegas Online - confirmation that your order has been received.
Email # 2 will contain your confirmation voucher.
It can take up to 24 hours between these emails. Typically, receiving the second email happens much faster. The second email contains a .pdf file with your voucher. It will also include information about a show or tour (start time, address, a map if applicable, etc.).
Step 3 - exchange your voucher for a ticket
Your voucher (the file in a .pdf format attached to the email) must be exchanged for tickets at the show's box office or at a tour start place (details will be in the voucher). Please present a photo ID of the person whose name you listed when purchasing tickets online and make sure the name on the ID and on the voucher is the same. This is required to receive your tickets. Tickets should be redeemed on the day of the show or tour.
Please arrive early for tours to allow enough time for voucher redemption and not to miss the tour start.
Tickets for shows must be redeemed not later than 45 minutes before the show starts. Please look for "Will Call", or "Box Office", or "Tickets" window at the theater (it’s different in different theaters). If you do not see a sign, please ask the hotel or theater staff.
Please print out the voucher you received in the second email, and take it with you. If you bought your ticket already in Las Vegas, it should be possible to print out the voucher at the hotel, hotel concierge can help you with that.
